Refund policy

We have a 30-day return policy for eligible items, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@eucalypse.com.

For all change-of-mind returns, customers are responsible for arranging and paying the full cost of return postage. Eucalypse does not provide prepaid return labels and does not reimburse return-postage costs for change-of-mind returns.

We strongly recommend using a tracked postal service and retaining your tracking information until your return has been received and processed.

Original delivery charges are non-refundable for change-of-mind returns, except where reimbursement is required by applicable consumer law.

This does not apply to items confirmed as faulty, damaged or incorrectly supplied. In those circumstances, reasonable return-postage costs will be handled in accordance with applicable consumer law.

If your return is accepted, we will include instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@eucalypse.com. 

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

For hygiene reasons, earrings are not eligible for change-of-mind returns.

This exclusion does not apply when earrings are faulty, damaged, incorrectly supplied or otherwise covered by mandatory consumer guarantees.

Unfortunately, we cannot accept returns on sale items or gift cards.

HANDMADE AND NATURAL VARIATION

Eucalypse jewellery is handmade using real flowers and leaves, therefore minor variations in botanical colour, shape, size and placement are expected. These natural differences make each piece unique and are not generally considered faults.

This does not exclude your rights where an item is damaged, significantly different from its description or otherwise fails to meet an applicable consumer guarantee.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@eucalypse.com.