Refund policy

Change of Mind

Please choose carefully, as Eucalypse does not offer returns, exchanges or refunds for change-of-mind purchases.

This includes circumstances where you have selected the incorrect item, changed your preference or no longer wish to keep your purchase.

This policy does not affect your rights under Australian Consumer Law or any other applicable consumer protection legislation.

Consumer Guarantees & Returns

All purchases from Eucalypse are covered by the consumer guarantees and protections provided under Australian Consumer Law and any other applicable consumer protection legislation.

Where a product does not meet the relevant consumer guarantees, customers may be entitled to a remedy in accordance with their statutory rights.

All requests will be assessed individually and handled in accordance with applicable consumer law.

To enquire about a return or refund, please contact us at hello@eucalypse.com with your order details and a description of your concern.

We may request additional information or photographs to assist with assessing your request.

If a return is required, we will provide instructions on how to proceed. Please contact us before sending any items back.

Any applicable return postage costs will be handled in accordance with consumer law.

Damages & Order Issues

We encourage customers to inspect their orders upon arrival and contact us as soon as possible if they have any concerns.

Please email hello@eucalypse.com with your order number and details of the issue so we can assess the circumstances and determine the appropriate next steps.

All concerns will be handled in accordance with applicable consumer protection legislation.

Non-Returnable Items

Eucalypse does not offer change-of-mind returns or exchanges on any products, including earrings, sale items and gift cards.

This exclusion does not limit or override any rights or remedies available under applicable consumer law.

Handmade & Natural Variation

Eucalypse jewellery is handmade using real Australian native flowers and leaves.

As each botanical element is naturally unique, minor variations in colour, shape, size and placement are expected. These characteristics are part of the individuality of each handmade piece and are not generally considered product defects.

These natural variations do not affect your statutory consumer rights.

Exchanges

We do not offer exchanges for change-of-mind purchases.

Where an exchange or replacement is required under applicable consumer law, we will arrange an appropriate remedy in accordance with those obligations.

European Union - 14-Day Cooling-Off Period

For eligible online purchases delivered to customers in the European Union, a statutory 14-day right of withdrawal may apply.

Where applicable, customers may cancel their purchase within 14 days of receiving their order, without providing a reason, subject to any lawful exceptions.

Please contact hello@eucalypse.com within the applicable withdrawal period to arrange a return.

Customers are responsible for direct return postage costs when exercising the statutory right of withdrawal, unless otherwise required by law.

All EU returns and refunds will be handled in accordance with applicable consumer protection legislation.

Refunds

Where a refund is approved or required under applicable consumer law, we will notify you and arrange payment to your original payment method, unless otherwise agreed or required by law.

Refunds are generally processed within 10 business days of approval, subject to applicable statutory requirements.

Please allow additional time for your bank or payment provider to process the transaction.

If you have any questions about your refund, please contact hello@eucalypse.com.